Highbury Storage Terms and Conditions

These Terms and Conditions set out the basis on which Highbury Storage provides storage services to customers in the United Kingdom. By making a booking, using a storage unit, or authorising another person to access a unit, you agree to these terms in full. Please read them carefully before entering into any storage agreement. The purpose of this document is to explain the booking process, payment obligations, cancellation rights, liability limits, waste rules, and the legal framework that applies to all storage agreements.

In these terms, references to “we”, “us”, and “our” mean Highbury Storage, and references to “you” or “customer” mean the person or business entering the storage contract. Where a company, partnership, or other organisation enters the agreement, the individual completing the booking confirms they have authority to bind that entity. These terms apply to self storage and related storage services unless a separate written agreement states otherwise.

The storage agreement begins when we confirm your booking and make the unit available for occupation. Availability may be subject to identity checks, payment clearance, and completion of required documents. We may refuse a booking if we reasonably believe the proposed use would breach these terms, create a safety risk, or involve unlawful activity. Any verbal statement by staff will only form part of the agreement if confirmed in writing by us.

Booking process starts with selecting a suitable unit size and providing accurate details, including your name, address, contact information, and any business registration details if applicable. We may request proof of identity and, where relevant, proof of authority to act for another person or organisation. You must ensure all information submitted is correct and kept up to date. If you provide false or incomplete information, we may cancel the booking or suspend access to the unit.

Once a unit is selected, we will usually issue a booking confirmation, together with the key terms of the storage contract, access rules, and payment requirements. The booking is not final until we have accepted it. Acceptance may depend on availability, successful payment authorisation, and compliance with our eligibility criteria. A booking may be made for an immediate start date or a future start date, but the start of the storage term will be the date stated in the confirmation unless otherwise agreed in writing.

You are responsible for checking the booking confirmation carefully. If any detail appears incorrect, including unit size, start date, billing cycle, or named account holder, you must notify us promptly. We may correct clerical errors without affecting the validity of the contract. Where a unit is reserved in advance, the reservation period may be limited, and if you do not complete the required steps within that period, we may release the unit to another customer.

Payments must be made in accordance with the billing cycle stated in your agreement, which may be weekly, monthly, or another agreed period. Fees typically include storage rent and may also include administration charges, insurance contributions, lock charges, or other service charges where applicable. All fees must be paid in advance unless we agree otherwise in writing. Payment is only deemed received when cleared funds are in our account.

You authorise us to take payment by the method nominated in your booking or any alternative method you later provide. If a payment fails, is reversed, or is declined, you remain responsible for the outstanding balance. We may charge reasonable late-payment fees, administrative costs, and interest where permitted by law. Failure to pay on time may result in restricted access to the unit, termination of the agreement, and sale or disposal of goods in accordance with the applicable legal process.

We may review our charges from time to time. If we increase prices, we will give reasonable notice where required by law or under the agreement. Continued use of the storage unit after the notice period will be treated as acceptance of the revised charges. Unless expressly stated otherwise, all prices are stated inclusive or exclusive of VAT depending on whether VAT applies to the relevant charge.

Cancellations must be made in accordance with the notice period set out in your booking confirmation or, if no period is stated, within a reasonable time before the start date. If you cancel before taking occupation of the unit, any refund will depend on the timing of the cancellation, any non-refundable fees already incurred, and whether the unit was held exclusively for you. We are not required to refund charges for services already provided or costs reasonably incurred.

After the storage term has started, you may end the agreement by giving notice and removing all items from the unit before the end date or by the process specified in the contract. The unit must be left empty, clean, and secure. Any items left behind may be treated as abandoned and handled under the agreement and applicable law. Your obligation to pay fees continues until the end of the notice period or until the unit is vacated and inspected, whichever is later.

Early termination does not remove any liability for unpaid rent, penalties lawfully due, cleaning costs, damage, or other charges owed to us. If we cancel due to your breach, including non-payment, unlawful use, or unsafe conduct, we may do so immediately or on shorter notice where permitted. Cancellation by us does not waive our right to recover sums owed or enforce our rights in relation to goods, access, or property stored in the unit.

Use of the storage unit must remain lawful, safe, and consistent with the purposes agreed at booking. You must not use a unit as living accommodation, a place of business open to the public, or for any activity that creates nuisance, contamination, fire risk, or danger to persons or property. You must not store any item that is illegal, stolen, hazardous, explosive, flammable, perishable, or capable of causing damage to other goods or the premises.

You are solely responsible for packing, protecting, and securing your belongings unless we expressly agree to provide a specific service. You must use a suitable lock and keep access codes, keys, and entry devices secure. We are entitled to refuse entry, require removal of unsafe items, or inspect a unit where reasonably necessary for security, maintenance, legal compliance, or emergency reasons. We may also move goods if needed to protect the site or other customers.

Liability is limited to the extent permitted by law. We will exercise reasonable care in providing the storage service, but we are not responsible for loss or damage to goods unless caused by our proven negligence or other legal fault. We are not liable for indirect or consequential loss, loss of profit, loss of business, or loss arising from delay, unless such liability cannot lawfully be excluded. Nothing in these terms limits liability for death or personal injury caused by negligence, fraud, or any other liability that cannot be excluded under UK law.

You remain responsible for ensuring that stored goods are insured to their full replacement value, either through your own policy or any insurance arrangement expressly agreed with us. Any insurance we offer or arrange may be subject to separate terms and exclusions. We do not act as your insurer unless specifically stated in writing. Claims for loss or damage must be reported promptly and supported by reasonable evidence. Any failure to notify us within a reasonable time may affect our ability to investigate and may reduce any recovery available.

We are not responsible for pre-existing defects, inadequate packaging, deterioration due to the nature of the goods, mould, rust, infestation, leakage, shrinkage, or damage caused by temperature or humidity changes unless caused by our negligence. You must not rely on any statement by staff as a guarantee that goods will remain unaffected by such risks. Any advice given informally should be treated as general information only and not a warranty.

Waste regulations apply to all users of the storage facility. You must not deposit waste, rubbish, or unwanted items in or around the premises unless a specific disposal service has been arranged and paid for. Waste includes packaging, furniture, fixtures, appliances, liquids, chemicals, batteries, electrical items, clinical waste, and any material that may be regulated as controlled or hazardous waste. You must remove all rubbish generated by your use of the unit unless we agree otherwise in writing.

Environmental compliance is your responsibility. Any waste stored or left behind must be handled in accordance with applicable UK waste laws, including the duty to prevent illegal dumping and contamination. You must not leave items that are likely to leak, attract vermin, or create an environmental hazard. If we discover waste, abandoned items, or prohibited materials in your unit or elsewhere on the premises, we may remove, clean up, secure, or dispose of them and recover all related costs from you to the extent permitted by law.

Where items are abandoned, misdescribed, or left after the agreement ends, we may take steps to identify the owner, charge storage or handling fees, and dispose of goods if lawful notice requirements are met. If any item presents an immediate risk to health, safety, or the environment, we may act without prior notice to the extent necessary to address the risk. You remain liable for the costs of dealing with such items, including contractor charges, transport, and disposal fees.

We may inspect, isolate, or remove goods where required to comply with safety, environmental, or regulatory obligations. You must cooperate with any lawful request relating to waste identification, removal, or documentation. If your actions cause contamination or require specialist decontamination, you must reimburse us for all reasonable and documented losses, costs, and expenses arising from that incident.

Access to the premises may be subject to opening hours, security procedures, identification checks, and temporary restrictions for maintenance, emergencies, or legal compliance. We may suspend access where necessary to protect the safety of people or property, to carry out repairs, or to investigate suspected breaches of these terms. Any such suspension will be lifted as soon as reasonably practicable once the issue is resolved.

We may vary these terms from time to time. Any change will take effect from the date we notify you or from the date stated in the notice, unless the change is required immediately for legal, security, or operational reasons. If you continue to use the service after a variation takes effect, you will be treated as accepting the updated terms. If you do not agree to a material change, your remedy is to end the agreement in accordance with the cancellation provisions.

Each customer is responsible for keeping contact details current so that notices, billing information, and important communications can be delivered without delay. Any notice sent to the email address, postal address, or other contact point last provided by you will be treated as received in accordance with ordinary business practice, unless we are shown that delivery failed for a reason outside your control and not caused by your own omission.

Any delay or failure by us to enforce a right under these terms does not mean we waive that right. If any clause is found invalid or unenforceable, the remaining clauses will continue in full force and effect. No person other than the parties to the contract has any right to enforce its terms under the Contracts (Rights of Third Parties) Act 1999, unless the agreement specifically states otherwise in writing.

These terms, together with your booking confirmation and any expressly incorporated documents, form the entire agreement between you and us concerning the storage service. You should keep a copy for your records. If there is any conflict between these terms and a separate signed agreement, the separate signed agreement will prevail to the extent of the inconsistency.

Governing law and jurisdiction are important. These terms and any non-contractual disputes or claims arising from them are governed by the laws of England and Wales. The courts of England and Wales will have exclusive jurisdiction, unless mandatory consumer law gives you the right to bring proceedings elsewhere. If you are a business customer, you agree that all disputes will be dealt with by the courts of England and Wales.