Storage Highbury Terms and Conditions for Removals and Storage
These Terms and Conditions set out the basis on which Storage Highbury provides removals, transport, loading, unloading, and storage services. By booking or using our services, you agree to be bound by these Terms and Conditions. Please read them carefully before confirming a booking.
1. Definitions
1.1 In these Terms and Conditions, the following expressions have the meanings set out below:
a. Company, we, us, our means Storage Highbury, the provider of removals and storage services.
b. Customer, you, your means the person, firm, or organisation requesting or using our services.
c. Services means any removal, packing, unpacking, loading, unloading, transport, storage, or related services we provide.
d. Goods means the items, belongings, furniture, and property that you ask us to move, handle, or store.
e. Contract means the agreement between you and us for the supply of services, comprising these Terms and Conditions and any written quotation or confirmation issued by us.
2. Scope of Services
2.1 We provide domestic and commercial removals and related storage services within our operating areas, including collection, transport, and delivery to or from storage facilities.
2.2 The exact services supplied will be as described in our quotation or written confirmation, which may include packing materials, packing services, dismantling and reassembly of basic items, and short-term or long-term storage.
2.3 Any additional services requested on the day of the move or during the storage term are subject to our agreement, availability of staff and vehicles, and may incur extra charges.
3. Booking Process
3.1 You may request a quotation by providing details of the property access, inventory of goods, special items, and required dates. Quotations are provided based on the information supplied by you.
3.2 Quotations are estimates only unless clearly stated as a fixed price. Prices may be adjusted if the information provided is inaccurate, incomplete, or changes before or during the service.
3.3 A booking is not confirmed until we have issued a written confirmation and, where required, received any applicable deposit or advance payment.
3.4 It is your responsibility to check all details on the quotation and confirmation, including addresses, dates, timings, and services requested, and to notify us promptly of any errors or changes.
3.5 We reserve the right to refuse a booking or cancel a service where we reasonably consider that it would be unsafe, unlawful, or impractical to proceed.
4. Customer Responsibilities
4.1 You are responsible for ensuring that:
a. You are the owner of the goods or have full authority from the owner to enter into the contract.
b. The property is ready for the move or storage collection, and all goods to be moved are clearly identified.
c. Adequate access is available at collection and delivery addresses, including suitable parking for our vehicle.
d. Any required parking permits, permissions from building management, or local authority arrangements are in place.
e. Any items that are not to be moved or stored are clearly separated and communicated to our staff.
4.2 You must ensure that all appliances are safely disconnected, defrosted, drained, and prepared before the move, unless we have agreed in writing to carry out this work.
4.3 You must remove all personal documents, jewellery, cash, and other valuables from goods before they are moved or placed into storage, as these are excluded from our liability.
5. Booking Changes and Cancellations
5.1 If you need to change the date, time, or details of your booking, you must notify us as early as possible. All changes are subject to availability and may result in a revised quotation.
5.2 You may cancel your booking by giving us written notice. Cancellation charges may apply depending on the notice period given, as set out below:
a. More than 7 days before the agreed start date: no cancellation fee, and any deposit paid may be refundable at our discretion.
b. Between 7 days and 48 hours before the agreed start date: a cancellation fee of up to 50 percent of the agreed price may be charged.
c. Less than 48 hours before the agreed start date or on the day of service: up to 100 percent of the agreed price may be charged.
5.3 If we are unable to carry out the services on the agreed date due to reasons beyond our reasonable control, such as severe weather, accidents, road closures, or staff illness, we will notify you as soon as possible and rearrange the service. In such circumstances we will not be liable for any resulting losses, but any deposit or advance payment will be applied to the rearranged date.
6. Payments and Charges
6.1 Our charges are based on factors including the volume or weight of goods, distance travelled, access conditions, staffing requirements, and the duration of any storage.
6.2 Unless otherwise agreed, payment terms are as follows:
a. For removals and transport, a deposit or advance payment may be required to secure the booking, with the balance due before or on the day of service and prior to unloading.
b. For storage services, fees are charged in advance for each storage period, typically monthly, and are payable on or before the due date specified in our invoice or confirmation.
6.3 We reserve the right to charge interest on overdue sums at the statutory rate from the due date until payment is received in full.
6.4 If payment is not received on time, we may suspend services, withhold delivery of goods, or restrict access to stored goods until full payment is made.
6.5 All prices are quoted in pounds sterling and are exclusive of any applicable taxes, which will be added where required by law.
7. Access, Parking, and Delays
7.1 You are responsible for arranging suitable parking for our vehicles at both collection and delivery addresses and for covering any related charges or penalties where arrangements have not been made.
7.2 If we encounter delays or difficulties caused by inadequate access, waiting for keys, lack of parking, or other factors outside our control, we may charge reasonable additional fees to cover extra time, staff hours, or equipment required.
7.3 Time estimates for arrival and completion are given in good faith but are not guaranteed, and we shall not be liable for indirect or consequential loss arising from delay.
8. Storage Terms
8.1 Where goods are placed into storage, they will be stored in a facility or unit chosen by us, which may be operated by us or by a storage partner.
8.2 You must not store with us any perishable goods, live animals, plants, dangerous goods, flammable materials, explosives, weapons, or items prohibited by law.
8.3 Storage charges are payable in advance for each storage period. If payment is not received by the due date, we may restrict access to goods and ultimately exercise a lien over them as described in these terms.
8.4 You may request access to stored goods by prior arrangement, subject to any applicable handling or access charges. We will use reasonable efforts to accommodate access requests within our operating hours.
9. Prohibited and Dangerous Goods
9.1 You must not submit for removal or storage any goods that are dangerous, illegal, or which require special licences or handling, including but not limited to:
a. Explosives, gas cylinders, or pressurised containers.
b. Flammable or corrosive substances, such as fuel, paints, solvents, or chemicals.
c. Firearms, ammunition, or weapons.
d. Cash, securities, precious metals, or high-value jewellery.
e. Perishable food or other items liable to rot or attract vermin.
9.2 If such items are discovered in your goods, we may at our discretion refuse to move or store them, arrange for safe disposal, or notify the relevant authorities where required by law. You will be liable for any costs, losses, fines, or damages we incur as a result.
10. Waste and Disposal Regulations
10.1 We are not a household waste collection or rubbish clearance company. We will not remove domestic or commercial waste except as explicitly agreed in writing and in compliance with applicable waste regulations.
10.2 Where we agree to dispose of unwanted items, we will do so in accordance with UK waste laws and regulations. Additional charges will apply for collection, transport, and lawful disposal.
10.3 You must not instruct us to dispose of hazardous waste or items that require specialist handling under environmental or health and safety regulations. Where such items are found, we may refuse to handle them and you will be responsible for arranging appropriate disposal.
10.4 If we are fined, charged, or suffer loss because items provided by you were disposed of in good faith but in breach of applicable regulations, you agree to indemnify us for all reasonable costs, penalties, and expenses thereby incurred.
11. Liability and Exclusions
11.1 We will exercise reasonable care and skill in handling, transporting, and storing your goods. Our liability is, however, limited as set out in this clause.
11.2 We are not liable for any loss, damage, or failure arising from:
a. Inherent defects or characteristics of the goods, including wear and tear, deterioration, leakage, or atmospheric or climatic conditions.
b. Insufficient or improper packing carried out by you or a third party.
c. Handling of goods against our advice or where you or your representative assisted with loading or unloading.
d. Loss or damage to valuables, including cash, jewellery, watches, documents, or items of exceptional value that we have not expressly agreed to carry.
e. Indirect or consequential losses, including loss of profit, income, or business.
11.3 Our liability for loss of or damage to goods, whether arising from negligence, breach of contract, or otherwise, shall be limited to a fair and reasonable amount relative to the value of the goods and the price paid for the services. We may offer additional cover where requested and agreed in writing, subject to payment of any applicable premium.
11.4 Any claim for loss or damage must be notified to us in writing as soon as reasonably possible and in any event within 7 days of delivery or, in the case of storage, within 7 days of removal from storage. You must provide reasonable evidence of the loss or damage and cooperate with any reasonable investigation.
12. Lien and Disposal of Goods
12.1 In the event of unpaid charges for removals or storage, we have a legal right to keep possession of some or all of the goods until all outstanding amounts have been paid in full.
12.2 If charges remain unpaid for an extended period and after reasonable notice, we may sell or dispose of some or all of the goods to recover our costs. Any surplus remaining after deduction of outstanding charges and reasonable expenses will be held for you.
12.3 We will not be liable for loss or damage resulting from sale or disposal of goods where you have failed to pay charges or respond to reasonable communications.
13. Insurance
13.1 You are encouraged to maintain adequate insurance for your goods while they are being moved or stored. Our standard liability is limited, and we do not automatically provide full-value insurance cover unless this is specifically agreed as part of the contract.
13.2 Where additional cover is agreed, the scope, exclusions, and limits of that cover will be provided separately. It is your responsibility to read and understand any such terms.
14. Complaints and Dispute Resolution
14.1 If you are dissatisfied with any aspect of our services, you should raise the issue with us as soon as possible so that we can investigate and, where appropriate, seek to resolve it.
14.2 We aim to deal with complaints fairly and promptly. You agree to give us a reasonable opportunity to investigate and to provide any information we reasonably request in connection with your complaint.
15. Data Protection and Privacy
15.1 We will collect and use your personal information only for the purposes of providing our services, administering your account, and complying with legal obligations.
15.2 We will handle your personal data in accordance with applicable data protection laws. We will not sell your personal data to third parties. We may share data with trusted partners where necessary to perform the contract, such as storage providers or payment processors.
16. Amendments to These Terms
16.1 We may update or amend these Terms and Conditions from time to time. The version in force at the time of your booking will apply to your contract unless changes are required by law or regulatory authority.
16.2 Any variations to these terms must be agreed in writing by us. Verbal agreements or assurances are not binding unless confirmed in writing.
17. Governing Law and Jurisdiction
17.1 These Terms and Conditions and any dispute or claim arising out of or in connection with them or the services provided shall be governed by and construed in accordance with the laws of England and Wales.
17.2 The courts of England and Wales shall have exclusive jurisdiction to settle any dispute or claim arising out of or in connection with these terms or the services, whether contractual or non-contractual.
By making a booking with Storage Highbury or using our removals and storage services, you confirm that you have read, understood, and agree to these Terms and Conditions.
